Imagine this: you saw something you liked online and made a purchase. You were so excited for your item to arrive and after 3 – 5 business days, you finally get that call that the item is out for delivery. The item finally arrives and the joy of unboxing it is like no other. But when you finally have it in your hands, you’re a little perplexed. Is this what you actually ordered? That’s when you realise that sometimes, vitu kwa ground ni different!

Tell us, have you ever encountered something (or even someone ) did not live up to your expectations? How did you handle the disappointment?